International travel insurance - seguro de viaje internacional

We set ourselves high standards and try to provide the service we believe you have a right to expect. However, things can go wrong, and if they do, we want you to tell us about them. If you have a problem, please write with details of your complaint to:

The Quality Manager at BUPA Travel Services, Thameside House, South Street, Staines, TW18 4TL.

If this does not resolve your complaint you should write to:

The Customer Relations Officer, Royal & Sun Alliance, Richmond House, Richmond Hill, Bournemouth, Dorset BH2 6EQ.

If you wish to make a complaint about a Legal Protection claim please write first to:

The General Manager, FirstAssist Group Limited, Marshall's Court, Marshall's Road, Sutton, Surrey, SM1 4DU.

Royal & Sun Alliance is a member of the IOB. If you are still not satisfied, you may then contact them at:

The Financial Services Ombudsman, South Quay Plaza, 183 Marsh Wall, London E14 9SR.

If you do make a complaint, your right to take legal action against us is not affected.

Royal & Sun Alliance supports the Association of British Insurers (ABI) Claims Code which sets out standards of service that customers can expect when making an insurance claim. A copy of the Code is available upon request or alternatively can be found on the ABI website www.abi.org.uk

About your policy, including:	Your Policy and schedule.
	How to make a claim
Policy information including:	Words with special meanings
	Geographical areas
	Activities covered by this policy
	Conditions and exclusions
Section 1	Personal assistance service
Section 2	Medical emergency and other related expenses
Section 3	Hospital daily benefit
Section 4	Emergency return home
Section 5	Legal protection
Section 6	Personal accident
Section 7	Cancellation or cutting short the trip
Section 8	Missed departure & travel assistance
Section 9	Personal baggage
Section 10	Baggage delay
Section 11	Money & passport
Section 12	Travel delay
Section 13	Personal legal responsibility
Section 14	Changes in cover if you have chosen Ski TravelCover, Premier Annual TravelCover or Gold Annual TravelCover
Section 15	Changes in cover if you have chosen and paid for Gold TravelCover

Agent assistance - Contact me!	Annual multi-trip cover (BUPA Worldwide annual cover)	Important notes
Main cover details	Policy exclusions	Single trip travel insurance
Travel Insurance Supplement Scheme (if you already have international private medical cover - and don't want to pay twice for medical care!)	Useful links and definitions (International travel insurance)

main index / índice principal

Disclaimer / Aviso

A Coruña	Álava	Albacete	Alicante	Almería	Asturias	Ávila	Badajoz	Balearic Islands	Barcelona	Burgos	Cáceres
Cádiz	Cantabria	Castellón de la Plana	Ceuta	Ciudad Real	Córdoba	Cuenca	Girona	Granada	Guadalajara	Guipúzcoa	Huelva
Huesca	Jaén	La Rioja	Las Palmas	León	Lleida	Lugo	Madrid	Málaga	Melilla	Murcia	Navarra
Ourense	Palencia	Pontevedra	Salamanca	Segovia	Sevilla	Tarragona	Tenerife	Teruel	Toledo	Valencia
Valladolid	Vizcaya	Zamora	Zaragoza	Dental insurance policies	Sanitas Health Plan Classic	Sanitas Multi	Sanitas Mundi	Sanitas Health Plan Complete