since 11/2000
Company Platinum - health plan for employees in Latin America and the Caribbean
www.e-healthinsuranceservices.com
International Travel Insurance - Policy wording:
For residents of all countries outside the UK, USA and Canada
Main terms and conditions ( BUPA travel insurance )
Complaints procedure
We set ourselves high standards and try to provide the service we believe you have a right to expect. However, things can go wrong, and if they do, we want you to tell us about them. If you have a problem, please write with details of your complaint to:
The Quality Manager at BUPA Travel Services, Thameside House, South Street, Staines, TW18 4TL.
If this does not resolve your complaint you should write to:
The Customer Relations Officer, Royal & Sun Alliance, Richmond House, Richmond Hill, Bournemouth, Dorset BH2 6EQ.
If you wish to make a complaint about a Legal Protection claim please write first to:
The General Manager, FirstAssist Group Limited, Marshall's Court, Marshall's Road, Sutton, Surrey, SM1 4DU.
Royal & Sun Alliance is a member of the IOB. If you are still not satisfied, you may then contact them at:
The Financial Services Ombudsman, South Quay Plaza, 183 Marsh Wall, London E14 9SR.
If you do make a complaint, your right to take legal action against us is not affected.
Royal & Sun Alliance supports the Association of British Insurers (ABI) Claims Code which sets out standards of service that customers can expect when making an insurance claim. A copy of the Code is available upon request or alternatively can be found on the ABI website www.abi.org.uk